Privacy Policy

At Luwans, we are committed to protecting your privacy and ensuring that your personal information is handled with the utmost care. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website and interact with our services.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Information: When you make a purchase or create an account, we collect personal details such as your name, email address, phone number, and shipping address.
• Payment Information: To process transactions, we collect payment details, including credit card information, which is securely handled through our payment processors.
• Usage Data: We collect information about your interactions with our website, including IP addresses, browser types, and pages visited. This helps us understand how our site is used and improve your experience.
• Cookies: We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Order Processing: To fulfill your orders, process payments, and provide customer support.
• Communication: To send you updates about your orders, respond to inquiries, and share relevant promotions or newsletters (if you have opted in).
• Improvement: To analyze site usage and improve our website, products, and services based on your feedback and browsing patterns.
• Security: To monitor and enhance the security of our website and prevent fraudulent activities.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our website, processing payments, and delivering orders. These parties are required to handle your information securely and only for the purposes we specify.
• Legal Requirements: If required by law or to protect our rights, we may disclose your information to comply with legal obligations or respond to lawful requests.

4. Your Choices and Rights

You have several rights regarding your personal information:

• Access and Update: You can access and update your personal information by logging into your account or contacting us directly.
• Opt-Out: You can opt-out of receiving promotional emails by following the unsubscribe instructions included in each email.
• Cookies: You can manage cookie preferences through your browser settings. However, disabling cookies may affect your experience on our website.

5. Security

We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. We strive to use commercially acceptable means to protect your data, but we cannot guarantee absolute security.

6. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Luwans Customer Service
Email: support@luwans.com
Address: 525 Federal Street Bluefield, WV–Bluefield, USA

Thank you for choosing Luwans. We value your trust and are committed to protecting your privacy.