Refund Policy

At Luwans, we strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, our Refund Policy outlines the process for requesting a refund or exchange.

1. Refund Eligibility

To be eligible for a refund, please ensure the following conditions are met:

• Return Window: You must request a refund within [30] days of receiving your order.
• Condition of Items: Items must be unused, in their original packaging, and in the same condition as when you received them.
• Proof of Purchase: A valid receipt or proof of purchase must be provided.

2. Non-Refundable Items

Certain items are not eligible for refunds, including:

• Customized or Personalized Products: Items made to your specifications or personalized.
• Final Sale Items: Products marked as final sale or clearance items.
• Perishable Goods: Items that have a limited shelf life or are prone to spoilage.

3. How to Request a Refund

To request a refund, follow these steps:

1. Contact Us: Reach out to our customer service team at support@luwans.com or call [Your Contact Number] to initiate the refund process.
2. Provide Details: Include your order number, a description of the issue, and any relevant photos if applicable.
3. Return the Item: If instructed, send the item back to us using the return address provided. Please ensure the item is securely packaged.

4. Processing Your Refund

Once we receive and inspect the returned item, we will process your refund. Please note:

• Refund Method: Refunds will be issued to the original payment method used for the purchase.
• Processing Time: Refunds typically take [7-10] business days to process, depending on your payment provider.

5. Exchanges

If you would prefer to exchange your item instead of requesting a refund, please contact our customer service team to discuss available options and the exchange process.

6. Shipping Costs

Shipping costs are non-refundable, and you will be responsible for covering the return shipping expenses unless the return is due to an error on our part or a defective product.

7. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

Luwans Customer Service
Email: support@luwans.com
Address: 525 Federal Street Bluefield, WV–Bluefield, USA

Thank you for shopping with Luwans. We appreciate your business and are here to assist you with any issues related to your purchase.